An account review is FPT looking closely at an account before it does something irreversible — approving a payout, closing an account, or letting a result stand. It is a process, not a verdict, and most reviews end with nothing happening to the account at all.
This article covers reviews at the account level. The rules-specific process for a suspected trading breach is in Rule Violations and the Review Process, and payout-specific triggers are in Why a Payout May Require Review.
What Triggers a Review
| Trigger | Typical example |
|---|---|
| Verification | Required identity verification is outstanding, or a document does not match the profile |
| Profile information | Details appear inconsistent, false or recently changed in a payout-relevant way |
| Payment | The payment method does not appear to belong to the account holder, or a dispute has been filed |
| Related accounts | Two or more profiles appear to belong to, or be operated by, one person |
| Trading conduct | Activity consistent with exploiting a defect, coordinating positions, or automating order entry |
| Technical incident | A feed error, pricing error or simulation fault may have affected the account's results |
| Payout | A cycle sits at the edge of a rule, or the first payout on an account is being released |
A review is not an accusation. Some of these — a first payout, a technical incident — trigger a review even when nobody has done anything wrong.
What Happens While a Review Is Open
Depending on the trigger, FPT may pause an evaluation, a payout cycle or a payout review; restrict some or all account access; and withhold a pending payout until the review is complete. FPT acts proportionately — it does not freeze an account over a question it could answer by asking you.
Where a suspension follows a suspected security compromise rather than a suspected breach, the suspension protects the account. It is not a penalty and is not recorded as one.
FPT will give notice where it reasonably can, and will act immediately without notice where the risk requires it.
How Long a Review Takes
FPT does not publish a fixed review time, and it will not invent one. A verification document resubmission and a multi-account conduct investigation are not the same job.
What is fixed is the timing on the other side of approval: an approved payout is processed within 48 hours of approval. Review is a separate step that happens before approval and carries no stated time promise. Do not read the 48 hours as a promise about review — that misreading is the single most common one in the whole program.
The Sequence
- Trigger. Something is flagged by monitoring, by verification, by a payment event, or by a payout submission.
- Scope. FPT decides what is actually in question, and what it needs to answer it.
- Contact. FPT tells you what it is looking at and what it needs from you, unless immediate action is required first.
- Your response. You provide documents, an explanation, or context. This step is where most reviews are resolved.
- Decision. FPT decides and tells you what it found.
- Outcome applied. The account resumes, or an outcome from the list below is applied.
What FPT Can Decide
- No action. The account resumes as it was. This is the most common outcome.
- Correction. Where a technical incident affected the account, FPT may correct a balance, position or statistic, void or re-run affected activity, or restore the account to the state it should have been in.
- A specific requirement. Verification is completed, a profile field is corrected, or a payment method is replaced before the account continues.
- Voided results. Simulated activity produced by a breach or a defect does not count. A profit produced only by a defect is not owed to you, and a loss produced only by a defect is not held against you.
- Payout withheld or reversed. Where the cycle or the identity behind it does not hold up.
- Account closed. Where a breach is established, or required verification is not completed, or FPT cannot lawfully continue to serve you.
What You Can Do to Close It Faster
Answer the actual question. Reviews stall on incomplete answers far more often than on bad ones. If FPT asks about three trades, address all three.
Send specifics. Account, market, date, time, what you did and why. A precise account of what happened is worth more than an assurance that nothing did.
Do not change payout-relevant fields mid-review. Changing a name, a location or a payment method while a review is open makes the review longer, not shorter.
Reply from the email on the account. It saves a verification round trip.
Do not file a chargeback to force the issue. A lawful dispute is your right and FPT does not prohibit it, but an improper chargeback filed during a review may disqualify you from a discretionary refund and adds a second matter to the first. See Chargebacks and Payment Disputes.
Reviews and Refunds
A discretionary refund is only considered before any simulated trade has been placed on the purchased evaluation, and is never available after an account-rule violation. A review that ends in a breach finding therefore closes the refund route. A review that ends in no action does not open one — the ordinary policy still applies. The full position is in the Refund, Cancellation and Chargeback Policy.
If You Disagree With the Outcome
You have a route. It is described in Appeals and Support, and for a declined payout specifically in Payout Denial and Appeal.
Still Need Help?
Email support@fundedpredictiontrader.com and include your account and any reference FPT gave you. If your account is under review, replying to the existing thread keeps everything in one place.