Troubleshooting & Support
Practical fixes for the problems people actually hit before launch, and how to reach FPT support with the details that get an answer first time.
- Contacting FPT SupportThe four FPT contact addresses, which one to use for your issue, and exactly what to put in your message so it can be resolved on the first reply.v1.0 · updated 2026-08-04
- Prelaunch Dashboard IssuesWhat the prelaunch dashboard does and does not do before FPT launches, which "Coming soon" states are expected, and how to fix the ones that are genuinely broken.v1.0 · updated 2026-08-04
- Purchase Not Appearing in Your DashboardStep-by-step checks when you have been charged but your FPT Scale purchase is not showing, and exactly what to send support if it still does not appear.v1.0 · updated 2026-08-04
- Login and Account-Access IssuesWhat to do when you cannot sign in to FPT — wrong email, password resets, verification emails, locked sessions and duplicate profiles.v1.0 · updated 2026-08-04
- Not Receiving FPT EmailsWhy FPT confirmations, password resets and launch notices go missing, how to fix delivery at your end, and what to send support if they still do not arrive.v1.0 · updated 2026-08-04
- Payment Declined or FailedWhy an FPT purchase or monthly renewal can be declined, what to check before retrying, and how pending authorisations differ from real charges.v1.0 · updated 2026-08-04
- Changing Your Email or PasswordHow to update the email address and password on your FPT account, why an email change is identity-sensitive, and what to do when you have lost access to the old mailbox.v1.0 · updated 2026-08-04
- Reporting a Problem or BugHow to report an FPT bug so it can be reproduced and fixed, what belongs in the report, and why exploiting a pricing or data fault instead of reporting it is a breach.v1.0 · updated 2026-08-04