FPT support is handled by email. There are four addresses, each routed to a different queue, and using the right one gets your message to the people who can actually act on it.
For almost everything — your account, your evaluation, a rule question, a refund request, a bug — write to support@fundedpredictiontrader.com.
Which Address to Use
| Your issue | Write to |
|---|---|
| Account, dashboard, evaluation, rules, bugs, refund requests | support@fundedpredictiontrader.com |
| Charges, invoices, subscription billing, failed payments | billing@fundedpredictiontrader.com |
| Formal legal notices and disputes | legal@fundedpredictiontrader.com |
| Privacy requests and data questions | privacy@fundedpredictiontrader.com |
If you are not sure, send it to support. Messages that belong in another queue are moved internally — you do not need to send the same message twice.
FPT does not offer phone support, and no one from FPT will contact you asking for your password. Treat any message that does as fraudulent and report it. See Account Security.
What to Include in Every Message
A support reply is only as fast as the information in the first email. Include all six of these:
- Your FPT account email — the exact address you registered with. If you are writing from a different address, say so and say why.
- Your order ID, if the issue involves a purchase. It is on your purchase confirmation email.
- The account size and plan involved — for example, "$50k FPT Scale, monthly plan".
- What you saw. The literal message, the number on the screen, or the error text. Quote it rather than paraphrasing it.
- What you expected instead, in one sentence.
- Device and browser, plus the approximate date and time it happened and your time zone.
Screenshots help. Send the full window, not a crop of a single number — the surrounding page usually tells us which state your account was in.
Never include your password, a full card number, or a bank account number in an email. FPT support never needs any of them, and a support agent will never ask you for one.
Before You Write
Many questions already have a settled written answer, and reading it is faster than waiting for a reply:
- Purchase confirmed but nothing in the dashboard — Purchase Not Appearing in Your Dashboard.
- Cannot get into your account — Login and Account-Access Issues.
- No email from FPT arrived — Not Receiving FPT Emails.
- A card was declined — Payment Declined or Failed.
- Features marked "Coming soon" — Prelaunch Dashboard Issues.
What Support Can and Cannot Do
Support can explain a rule, investigate an account state, correct an FPT-side error, escalate a review, and pass a refund request to the team that decides it.
Support cannot waive a program rule for you, change a number in your purchased terms, or override the outcome of a review by request. An unversioned support answer never changes the terms you purchased — the FPT Scale Program Agreement and the incorporated rule articles listed in the FPT Scale Rules Index control. If you disagree with a decision, the route is the appeal process, not a second support ticket: see Appeals and Support.
Response Times
FPT does not publish a guaranteed response time, and no article here should be read as promising one. What is settled is the payout side: an approved payout is processed within 48 hours of approval. The review step that precedes approval carries no stated time promise. See Payout Rules and Review.
Sending the same question again from a second address does not move it forward — it creates a second thread and slows both down. Reply on the existing thread instead.
Before Launch
FPT has not launched yet. Before launch, the dashboard is a limited prelaunch view and unfinished features read "Coming soon" — that is expected behaviour, not a fault. Support can still answer questions about your purchase, your price lock and your launch window during this period. What support cannot do before launch is activate trading early; evaluations become tradeable on the announced launch date. See When Your Evaluation Becomes Tradeable.
Still Need Help?
Email support@fundedpredictiontrader.com with your account email, your order ID, what you saw, what you expected, and your device and browser. That single message is usually enough to resolve the issue without a second exchange.