Except where applicable law requires otherwise, FPT purchases are final.
There are two situations where money comes back. FPT may, at its sole discretion, consider a refund request made before any simulated trade has been placed on the purchased evaluation. And FPT will refund in full, without discretion, if the launch does not happen.
The Two Routes
| Route | Who decides | When it applies |
|---|---|---|
| Discretionary pre-trading refund | FPT, at its sole discretion | Before any simulated trade has been placed on the purchased evaluation |
| Mandatory non-launch refund | Not discretionary | FPT cancels the launch, or does not activate purchased evaluations by the end of the final extended window |
Everything below unpacks those two rows. The controlling document is the Refund Policy.
The Discretionary Window Closes at Your First Trade
FPT may consider a refund request before any simulated trade has been placed on the evaluation you bought. Approval is not guaranteed — this is a discretion, not an entitlement, and FPT does not promise an outcome in advance.
Once a simulated trade has been placed, there is no discretionary refund. The evaluation has been used.
There is also no discretionary refund after an account-rule violation. See Good-Faith Trading and Prohibited Conduct.
Fraud, abuse, or improper misuse of the chargeback process may disqualify a customer from a discretionary refund altogether — see Chargebacks and Payment Disputes.
How to make the request during the prelaunch period is set out in Founder Refund Requests Before Trading.
The Prelaunch Dashboard Is Not the Service
A Founder purchase gives you immediate access to a basic prelaunch dashboard, where unfinished features read "Coming soon". The evaluation itself becomes tradeable when FPT launches.
FPT will not argue that the full evaluation service was rendered merely because you received that limited prelaunch dashboard. The prelaunch dashboard is an early view of what you bought, not the thing itself.
If FPT Does Not Launch
FPT intends to launch on the earlier of reaching 100 paid Founder purchases or 30 calendar days after the first paid Founder purchase. FPT may extend that window once, by up to 30 additional calendar days, if reasonably necessary, and will notify an extension by email and in the dashboard.
If FPT cancels the launch, or does not activate purchased evaluation accounts by the end of that final extended window, affected customers receive full refunds to the original payment method. That is not discretionary.
Detail is in What Happens If FPT Does Not Launch, The 30-Day Launch Target and Possible One-Time 30-Day Extension.
How to Request a Refund
- Email support@fundedpredictiontrader.com from the email address on your account.
- Include your account email, the account size you purchased, and the purchase date.
- State plainly whether any simulated trade has been placed on the evaluation.
- State your reason in one or two sentences.
- Wait for FPT's written response. Do not open a payment dispute in parallel — that removes the discretionary route rather than adding a second one.
Monthly Plans, Resets and Cancellation
- Cancelling is not refunding. Cancelling stops future renewals and does not reverse a payment already taken. See Subscription Cancellation.
- A refund ends the Founder price lock on that subscription, exactly as a cancellation or a chargeback does. See How the Monthly Founder Price Lock Works.
- A reset fee buys a fresh evaluation, which is delivered immediately on the reset. See Reset Fees.
Your Legal Rights Are Untouched
Nothing here removes a right you have under the law where you live. "Purchases are final" is stated as the default position, subject to applicable law — not as an override of it. If a mandatory consumer right applies to your purchase, it applies.
Still Need Help?
Refund requests go to support@fundedpredictiontrader.com. Billing questions go to billing@fundedpredictiontrader.com.