Except where applicable law requires otherwise, FPT purchases are final. FPT may, in its sole discretion, consider a refund request made before any simulated trade has been placed on the purchased evaluation. Approval is not guaranteed.
Because trading is not possible before launch, this route is open throughout the prelaunch period. It closes the moment you place your first simulated trade after activation.
The Window
| Point in time | Discretionary refund request possible? |
|---|---|
| After purchase, before launch | Yes |
| After activation, before your first simulated trade | Yes |
| After your first simulated trade | No |
| After an account-rule violation | No |
The trigger is the trade, not the launch date. Activating your evaluation does not close the window; placing a position does.
How to Ask
- Email support@fundedpredictiontrader.com from the email address on your FPT account.
- State that you are requesting a refund of a Founder purchase.
- Include the account size you bought and the approximate purchase date.
- Confirm that you have not placed any simulated trade on that evaluation.
- Say briefly why you are asking. It is considered, not scored — but it helps.
Do not include full card numbers in an email. FPT does not need them to locate a purchase.
What "Sole Discretion" Means Here
It means FPT decides case by case and is not obliged to approve. It is a genuine route, not a formality — but a request is a request, and this article will not imply an outcome that is not promised.
What is promised is a decision and a reason. You will not be left without an answer.
What Closes the Route
Placing a simulated trade. Once a simulated trade has been placed on the purchased evaluation, no discretionary refund is available for it. This is the main one to plan around: if you are undecided at activation, decide before you trade.
An account-rule violation. No discretionary refund is available after a violation of the account rules. See Rule Violations and the Review Process and Good-Faith Trading and Prohibited Conduct.
Fraud, abuse or improper chargeback misuse. Any of these may disqualify a customer from a discretionary refund. See Fraud and Abuse Prevention.
Prelaunch Access Is Not Held Against You
FPT does not treat the limited prelaunch dashboard as delivery of the full evaluation service. Having signed in and looked around before launch is not a reason to refuse a request, and it is not a reason to reduce a refund.
That principle is written into clause 5.3 of Founder Purchase and Launch Terms precisely so it does not depend on who is answering the ticket.
The Refund That Is Not Discretionary
Keep the two apart.
| Discretionary refund | Non-launch refund | |
|---|---|---|
| When | Before any simulated trade is placed | FPT cancels the launch, or misses the final extended deadline |
| Do you have to ask? | Yes | No |
| Guaranteed? | No — sole discretion | Yes — mandatory |
| Amount | Considered case by case | Full refund to the original payment method |
If FPT does not launch, your refund is owed automatically. You do not need this article's process at all. See What Happens If FPT Does Not Launch.
Refunds on a Monthly Plan
A refund and a cancellation are different actions. Cancelling stops future renewals but does not by itself return money already charged; a refund request asks for money back. If you want both, do both — and note that either one ends your Founder monthly price lock. See Canceling a Monthly Subscription and How the Monthly Founder Price Lock Works.
If a Refund Is Approved
It is returned to the original payment method. If that card has been closed or replaced, say so when you write in — email billing@fundedpredictiontrader.com with the detail.
An approved refund ends the purchase. The evaluation account it paid for is closed, the Founder price lock ends, and the purchase no longer counts toward the 100 paid Founder purchases.
Your Right to Dispute Is Not Restricted
Nothing here prohibits a lawful payment dispute. FPT does distinguish a legitimate dispute from a fraudulent or improper chargeback and reserves its position on the latter — see Chargebacks and Payment Disputes.
In practice, emailing support is faster than a dispute, and a dispute filed before anyone at FPT has been asked tends to slow the outcome down rather than speed it up.
Where the Policy Lives
Clause 11 of Founder Purchase and Launch Terms, and the Refund, Cancellation and Chargeback Policy. The general Help Center summary is Refunds.
Still Need Help?
Refund requests go to support@fundedpredictiontrader.com. Payment-method questions go to billing@fundedpredictiontrader.com. Write from the address on your FPT account so the purchase can be located.